Quality and Process Excellence Lead L2

RoleQuality and Process Excellence LeadDoSupporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.Driving benchmarking and best practices deployment across accounts.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.Understand potential...

RoleQuality and Process Excellence LeadDoSupporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.Driving benchmarking and best practices deployment across accounts.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.Understand potential...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare...

Job descriptionPURPOSE OF THE POSITIONThe Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes.The QA monitors work quality, provides actionable feedback, and partners with...

Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-timeJob Summary:We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 10-12 LPA)Min Experience: 13 yearsLocation: KolkataJobType: full-timeRequirementsWe are looking for a highly experienced and detail-oriented Quality Head to lead our Quality Assurance (QA) function and drive continuous improvement in product, process, and service quality across the...

Job description:Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle Trainee batches. Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.The...

Position SummaryWe are seeking a Lead Quality Control Engineer to ensure the delivery of high-quality products. You will be responsible for leading the QA team, planning test strategies, coordinating test activities across projects, and directly contributing to manual (and possibly automated) testing. This is a hands-on leadership role requiring strong...

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...

Job Description Operational Excellence Analysts support the implementation and improvement of operational processes within an organization. Responsibilities may include assisting with process mapping and documentation, data analysis, identifying areas for improvement, supporting continuous improvement initiatives, and collaborating with cross-functional...