QA Manual Engineer

5 days ago

Noida, Uttar Pradesh, India Ajay Vision Education Private limited Full time ₹ 3,50,000 - ₹ 10,00,000 per year

Post QA Engineer - Manual

Core Skills to check in the resume

  • Experience of Manual QA of 2 years and max 4 years of experience
  • Tools such as TestLink/JIRA that is used for Test management System

Duties and responsibilities

  • Identify and document test cases for multi-component systems from requirements.
  • Coordinate and communicate with developers on bug fixes and required modifications.
  • Track, report and manage defects and bugs using JIRA and other tools
  • Execute test cases and document software defects.
  • Take ownership of software defects from discovery through to closure.
  • Provide Test Summary & Test Exit Reports.

Requirements and qualifications

  • Bachelor or Master Degree in Computer Science or a related field
  • 2+ years of software test experience
  • Basic SQL database experience, preferably MySQL
  • Experience of investigating & troubleshooting software issues and raising defect reports.
  • Excellent troubleshooting skills and communication skills - written, verbal, presentation.
  • Good knowledge on Test Case preparation, review & execution, Defects review, and management, Black Box Testing.
  • Good knowledge of SDLC, Software Testing Life Cycle (STLC) and different testing methodologies.
  • Well versed with Usability, GUI, Functional, System, Regression, and Smoke/Sanity testing.

Customer Support Engineer

Number of Openings - 2

Recruited - 0

Core Skills to check in the resume

  • 1+ year of experience in providing customer support
  • Verbal/written Communication in English should be good.

Roles:

  • Improve service experience.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Assist in developing service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Develop and maintain user manuals for different applications
  • Analyse statistics and compile accurate reports.
  • Keep up with industry's developments and apply best practices to areas of improvement.
  • Control resources and utilise assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.

Requirement/Skills:

  • Bachelor or master degree(IT graduates are preferred)
  • 2+ years of experience as a customer support
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English - written, verbal and presentation.
  • Working knowledge of customer service software, databases and tools.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

Job Type: Full-time

Pay: ₹350, ₹1,000,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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