CASE Manager
1 week ago
Join a Fast Growing Company
Immediate Requirement
Job Role: Case Manager
Location: Work From Home (Flexible to work in US timings)
Organization: NextAccel
Experience : 3+years
Salary: As per industry norms
A Case Manager specializing in USA Social Security Disability Insurance (SSDI) claimants with 3-5 years experience is expected to handle a claimant cases, facilitate the preparation and filing of disability claims, and guide claimants through the SSDI adjudication process.
This position is highly impactful, offering the opportunity to support claimants through a critical and complex government benefits process, ensuring fair adjudication and timely resolutions
Job Duties and Responsibilities
Oversee a high-volume caseload (typically 20 New intakes to 150+ existing SSDI cases)
File appeals, recon requests, and intervene on cases needing urgent attention
Analyze medical records to determine disability claim eligibility and completeness
Complete and submit SSA forms and filing appeals, Track deadlines, appeals and hearing
Collaborate with SSA/DDS, medical providers, and legal professionals to resolve claim issues, expedite case resolution, and ensure compliance
Maintain accurate case records, documentation, charting, and updates within electronic systems (often Filevine CMS & CRM tools like Lead Docket)
Coach claimants through steps needed to secure supporting medical evaluations
Advise on available government and community benefits and support services
Prehearing preparation - making sure all the records are in the file, accurate while it's submitted for Attorney's final review
Provide feedback to improve technology and operational processes supporting SSDI adjudication
Track payment and collections of payment
Notices and Physical mails updates - with the help of Scanned copy and take further action
Required Qualifications
Bachelors degree in social work, psychology, healthcare administration, disability management, or related field
3-5 years hands-on experience managing SSDI/SSI claims or disability casework for USA clients
Thorough understanding of the Social Security disability process (application, appeals, DDS/SSA forms)
Familiarity with medical and technical documentation related to disability claims
Excellent organizational, multi-tasking, and time-management skills to handle high caseload volume
Technology literate: experience with CRM tools like Salesforce preferred
Strong communication, advocacy, and problem-solving skills; able to work both independently and collaboratively
Preferred Attributes
Experience working in a fast-paced, client-focused consulting, healthcare, or government environment
Ability to pivot and adapt to changing regulatory and procedural requirements
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