Senior Software- Jira Admin

Sanas is revolutionizing the way we communicate with the world's first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we've successfully secured over $100 million in funding. Our innovation have been supported by the industry's leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.

We are seeking an experienced Jira Expert to manage, optimize, and enhance our Jira environment to support seamless project management and collaboration across teams. The ideal candidate will have deep expertise in Jira administration, workflow customization, and integrations with other tools, as well as a proactive approach to troubleshooting and ensuring best practices in Agile methodologies.

Key Responsibilities:

• Jira Administration:
• Configure and manage Jira projects, boards, workflows, schemes, permissions, and user access
• Implement custom fields, issue types, and screen schemes to align with business needs
• Conduct regular audits to ensure optimal Jira performance and usage
• Process Optimization:
• Design and maintain scalable Jira workflows to support Agile, Scrum, and Kanban frameworks
• Analyze existing workflows and suggest improvements for efficiency and team productivity
• Collaborate with stakeholders to align Jira processes with organizational goals
• Integration and Automation:
• Integrate Jira with other tools such as Confluence, Bitbucket, GitHub, Jenkins, and Slack
• Implement and manage Jira automation rules to streamline repetitive tasks and reduce manual effort
• Work with APIs and plugins to extend Jira capabilities as needed
• Reporting and Dashboards:
• Develop and maintain advanced Jira reports and dashboards for leadership and team-level insights
• Provide data-driven analysis to monitor project progress, productivity, and bottlenecks
• Generate and deliver ad hoc reports as requested by stakeholders
• Training and Support:
• Conduct user training sessions on Jira best practices and new features
• Serve as the primary point of contact for troubleshooting and resolving Jira-related issues
• Provide ongoing support to ensure proper usage and adoption of Jira across teams
• Compliance and Governance:
• Enforce data integrity, adherence to Jira standards, and compliance with organizational policies
• Establish and document Jira administration processes and guidelines

Must have qualifications:

• Mandatory Skills:
• 5+ years of experience in Jira administration and process management
• In-depth knowledge of Jira Software, Jira Service Management, and Confluence
• Proficiency in designing workflows, schemes, and issue hierarchies
• Hands-on experience with Jira APIs and plugins (e.g., ScriptRunner, Automation for Jira)
• Additional Skills:
• Familiarity with Agile, Scrum, and Kanban methodologies
• Experience in integrating Jira with CI/CD pipelines and DevOps tools
• Knowledge of database management and scripting languages (e.g., SQL, Groovy)
• Strong analytical and problem-solving skills with an eye for details
• Soft Skills:
• Excellent communication and collaboration skills
• Ability to manage multiple tasks and priorities effectively
• Proactive, self-motivated, and able to work independently

Preferred qualifications:

• Atlassian Certified Jira Administrator (ACP-100 or ACP-600)
• Agile certifications (e.g., CSM, SAFe)
• Experience in using Agentic AI tools like Claude, Cursor or n8n
• Relevant cloud certifications (e.g., AWS Certified DevOps Engineer – Professional)

Joining us means contributing to the world's first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.

Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future