Manager, Analytics Customer Excellence

6 days ago

Bengaluru Hyderabad, India Oracle Full time US$ 1,20,000 - US$ 2,00,000 per year

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics.

We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations.

This role is crucial for any enterprise aiming to fully leverage Oracles Fusion Data Intelligence, ensuring that their business users not only adapt to but also thrive in a data-driven environment.

Responsibilities

  • Strategy Development: Develop and refine the strategy for deploying, integrating, and enhancing the adoption of Fusion Data Intelligence to support organizational goals.
  • Team Leadership: Lead, develop, mentor, and retain a team of solution architects to implement FDI solutions effectively in timely fashion, pre and post sales.
  • Project Management: Oversee multiple customer projects, ensuring they are implemented (post sales) and converted (pre-sales) on time, within scope and within the budget.
  • Stakeholder Engagement: Collaborate with key internal and external stakeholders to align Fusion Data Intelligence capabilities and its vision with business needs.
  • Training and Development: Ensure team members are well-trained on the latest features and best practices in Fusion Data Intelligence including AI and ML.
  • Technical Guidance: Provide expert guidance on the technical aspects of Fusion Data Intelligence, including data augmentation, data reliability, and data security.
  • Innovation: Encourage innovation and continuous improvement within the team, exploring new ways to leverage Fusion Data Intelligence for business advantage.
  • Partner Management: Manage relationships with Oracle and other partners to ensure that the customer's needs are being met and to stay updated on the latest developments.
  • Compliance and Security: Ensure that all data management practices comply with legal and regulatory standards.

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