Assistant Catering Sales Manager

2 days ago

Lucknow, Uttar Pradesh, India Taj Hotels Full time
  • Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.
  • Develop lead sources through prospecting, referrals, trace files, and cold calls.
  • Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance.
  • Conduct site inspections with prospective and existing clients.
  • Develop and implement new sales strategies, tactics, and action plans for the account base.

Essential Job Tasks

  • Identify and pursue new business opportunities through research, networking, cold calling, and referrals.
  • Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales.
  • Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations.
  • Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution.
  • Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction.
  • Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities.
  • Areas of Responsibility
  • Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements.
  • Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution.
  • Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services.
  • Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation.
  • Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports.
  • Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded.

Required Qualifications

  • A degree in hospitality management or any equivalent degree course

Work Experience

  • 3-5 years of experience in hospitality industry.

Languages Needed in Position

  • English

Behavioural Competencies

  • Process Excellence
  • Result Orientation
  • Collaborative Engagement
  • Change Championship
  • Growth Mindset
  • Guest Centricity
  • Personal Effectiveness

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