Senior Executive_ CDA Security Analyst

About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Who You Are
Role Profile: L1 Analyst – Cyber Security Operations Centre (CSOC)
About This Role
As a Cyber Defence Analyst (CDA) within the Cyber Security Operations Centre (CSOC), the individual will play a pivotal role in safeguarding Vodafone's digital infrastructure. This position is responsible for identifying and validating threats through data analysis using a wide range of security tools and cyber defence products. The analyst will deliver qualified insights into actual threats and provide recommendations for risk mitigation. The role operates in a 24/7 environment and requires participation in rotating shifts.

Who Are You
You are a detail-oriented and collaborative professional with a strong foundation in cybersecurity and a passion for continuous learning. You thrive in high-pressure environments and are committed to protecting digital assets through proactive threat detection and response. You are an effective communicator and a team player who values process adherence and knowledge sharing.

What You Will Do

• Lead frontline cyber defence efforts to protect digital assets from unauthorised access.
• Investigate, analyse, and triage security alerts using CSOC tools.
• Document event and case analysis in the incident management system and manage cases to closure.
• Support incident managers and participate in daily stand-up calls.
• Contribute to alert reduction through fine-tuning and process improvement.
• Collaborate with Local Market CSIRT Teams on ongoing cases.
• Develop and maintain SOPs, KEDBs, and process documentation.
• Ensure mitigation measures are in place to reduce spam and phishing alerts.
• Communicate effectively with global customer teams and articulate emerging threats and malware behaviours.
• Build and maintain a knowledge base by authoring KB articles.

What Skills You Need

• Minimum 3 years of experience in Cyber Security, specifically in SOC, SIEM, and incident management.
• Proficiency in SIEM technologies such as ArcSight, Splunk, QRadar, or LogRhythm.
• Strong understanding of networking and security concepts.
• Industry-recognised certifications such as CEH, CCNA Cyber Ops, Security+.
• Excellent analytical and communication skills.
• Experience in global customer handling and event triage.
• Ability to follow defined triage playbooks and adhere to processes.
• Operational experience in real-time monitoring and analysis of security events.
• Ability to categorise, prioritise, and investigate Events of Interest (EOI).
• Tactical support capabilities for incident response and investigations.

What Skills You Will Learn

• Advanced threat detection and mitigation techniques.
• Cross-functional collaboration with global security teams.
• Process stabilisation and continuous improvement methodologies.
• Enhanced communication and reporting skills in a global context.
• Exposure to emerging cybersecurity threats and technologies.

VOIS Equal Opportunity Employer Commitment India
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch