Receptionist (Female)

3 days ago

Park Street Kolkata West Bengal, India PREMIER MERCHANTS PVT Full time ₹ 1,44,000 - ₹ 3,00,000 per year

Job Title: Receptionist (Hyperlocal Calls & Reporting)

Location: Park Street (Maruti Suzuki Nexa)

Employment Type: Full-time

Department: Back Office / Operations

Job Summary

We are seeking a proactive and organized Receptionist to manage incoming hyperlocal customer calls, provide accurate information, and ensure smooth communication within the organization. The role also requires maintaining and updating daily/weekly Excel reports, making attention to detail and basic data management skills essential.

Key Responsibilities

Call Handling & Communication

  • Answer and route incoming hyperlocal service calls promptly and professionally.
  • Provide accurate information to callers regarding services, schedules, and general inquiries.
  • Maintain a call log with details of customer inquiries, issues, and resolutions.
  • Coordinate with internal teams to address customer concerns or requests.

Reporting & Documentation

  • Create, update, and maintain Excel-based reports on call volumes, issues, resolutions, and other operational data.
  • Ensure all data entries are accurate, timely, and well-organized.
  • Prepare daily/weekly/monthly summaries as required by management.
  • Assist with documentation and filing (digital and physical).

Front Desk & Administrative Support

  • Welcome visitors and guide them appropriately.
  • Manage incoming/outgoing mail and deliveries.
  • Maintain a clean and organized reception area.
  • Support administrative tasks and coordination activities as needed.

Required Skills & Qualifications

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior experience as a receptionist or call handler is an advantage.
  • Strong verbal communication and customer service skills.
  • Proficiency in MS Excel (data entry, basic formulas, formatting).
  • Ability to multitask and prioritize tasks effectively.
  • Good organizational and record-keeping skills.
  • Comfortable working in a fast-paced, hyperlocal service environment.

Preferred Qualifications

  • Experience in customer support or operations.
  • Familiarity with hyperlocal delivery, logistics, or service platforms.
  • Working knowledge of MS Office Suite and basic computer applications.

Job Type: Full-time

Pay: ₹9, ₹12,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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