Applicant - Travel CLM

2 weeks ago

Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description
  • EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
  • Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
  • Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
  • Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
  • Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
  • Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
Qualifications

Education - Any graduate with IATA certificate or Diploma in Aviation

Additional Information
  • Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
  • Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
  • Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
  • Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
  • Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
  • Knowledge of airline disruption management, including recovery strategies and compensation policies.
  • Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "[email protected].

  • Applicant - Travel CLM

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Travel Consultant III

    2 weeks ago

    Mumbai, Maharashtra, India BCD Travel Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Description Explore your journey at BCD and challenge the status quo Travel Agent (Onsite)Full time, Mumbai, India You will report to Dinesh Jaywant Bhalerao As a Travel Consultant, you are the face of our company. Youll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate...

  • Travel Consultant/Senior Travel Consultant

    2 days ago

    Mumbai, Maharashtra, India American Express Global Business Travel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Travel C onsultant , you'll join our highly skilled remote team, providing...

  • Travel Counselor

    2 weeks ago

    Mumbai, Maharashtra, India American Express Global Business Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Travel Counselor Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Job Description As a Travel Consultant, you'll join our...

  • Travel Consultant

    2 weeks ago

    Mumbai, Maharashtra, India American Express Global Business Travel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Senior Travel Consultant Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you'll join our highly...

  • Travel Desk Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Happiest Solutions Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    Department: Administration / Corporate ServicesLocation: Koparkhairane, Navi MumbaiEmployment Type: Full-timePosition-1Role OverviewThe Travel Desk Executive is responsible for managing all travel-related activities for employees and guests, ensuring seamless coordination, cost-effective arrangements, and compliance with company policies. This role demands...

  • Tour & Travel - Travel Consultant

    2 weeks ago

    Mumbai, Maharashtra, India QUICK PLACEMENTS Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Hiring Company DescriptionA Fast Growing Tour & Travel company located in Ghatkopar, Mumbai.Salary Offered: Up to₹30,000per month.Role DescriptionThis is a full-time on-site role for a Tour & Travel - Travel Consultant based in Mumbai. The Travel Consultant will be responsible for managing travel arrangements, consulting clients on travel options,...

  • Applicant - GDS

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Applicant - GDS Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as...

  • Travel Operations

    7 days ago

    Mumbai, Maharashtra, India Seven Hiring Full time ₹ 10,00,000 per year

    Job Description:Role: Travel OperationsLocation: Mumbai, Full-timeMode: WFORole SummaryThis role is focused on curating engaging domestic and international group tour itineraries, specifically tailored for senior citizens. The ideal candidate must have a deep understanding of the travel industry, visa processes, and vendor management.Key...

  • Travel Executive

    7 hours ago

    Mumbai, Maharashtra, India Happy Staffers Full time ₹ 1,80,000 - ₹ 4,20,000 per year

    Job Title: Travel ExecutiveLocation: MumbaiWorking Days: 6 DaysSalary: Up to ₹30,000Job Description:We are hiring a Travel Executive to handle B2B travel sales, manage inbound & outbound calls, assist with bookings, and prepare itineraries within the travel & tourism sector.Requirements:Graduation mandatoryMinimum 2+ year experience in...