Telecalling Executive

9 hours ago

Bhubaneshwar, Odisha, India Barefoot Projects Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

A Telecaller job primarily involves making outbound calls to potential customers to promote products or services, handle incoming calls with inquiries, and manage customer interactions to generate leads or sales. Telecallers may also be responsible for documenting customer interactions and ensuring customer satisfaction.

Key Responsibilities:

  • Outbound Calling: Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make purchases or schedule appointments.
  • Inbound Handling: Answering calls from customers, addressing inquiries, concerns, and complaints.
  • Lead Generation: Identifying and qualifying potential customers who may be interested in the company's offerings.
  • Customer Interaction: Engaging with customers to understand their needs and build rapport.
  • Sales and Conversion: Converting leads into sales or achieving specific sales targets.
  • Documentation and Record Keeping: Maintaining accurate records of customer interactions in a database or CRM system.
  • Follow-up: Following up with leads and existing customers to ensure customer satisfaction and repeat business

Skills and Qualities:

  • Communication Skills: Excellent verbal and written communication skills are essential for effectively communicating with customers.
  • Persuasion and Sales Skills: Ability to persuade customers, handle objections, and close sales deals.
  • Interpersonal Skills: Building rapport with customers and handling various customer personalities.
  • Problem-solving: Addressing customer inquiries and concerns effectively.
  • Time Management and Organization: Prioritizing tasks, managing time effectively, and keeping records organized.
  • Resilience and Ability to Handle Rejection: Being able to handle rejection and maintain a positive attitude.
  • Computer Skills: Basic computer skills for using CRM systems and other software.
  • Listening Skills: Actively listening to customer needs and concerns.
  • Adaptability: Being able to adapt to different customer needs and situations.

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