Sr Engineer, Hardware Quality

Job Requisition ID: 61809

Department: Engineering (DEPT_ENG)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Job Description - L3 Support Engineer

Position: Sr Engineer, Hardware Quality

Educational Qualification

The individual aspiring to apply for this position must have college degree in Electronics/Electrical engineering from an accredited university. Additional licensure or previous work experience in technical services and quality assurance would be preferred.

Work Experience.

6-7 Years

Main Duties and Responsibilities

• Provides a Level3 (L3) product technical support to L2 team (Technical Managers & Service team) for local, AME & ROA export market.
• Do the follow-up with regional technical manager to resolve the field issues.
• Conduct a weekly follow-up & status update meeting with field technical team (L2/Technical Managers)
• Support service team with new firmware upgrade tools & production improvement tools for factory.
• Preparation of SOPs & relative documents to support service team in field.
• Co-ordination of product training of technical team (L2) and field service team (L1)
• Good knowledge on JIRA project tool
  • Use JIRA tool for bug tracking & follow up with service and Engineering dept.
  • Co-ordinate with engineering for severe field issue; logging a CCR/JIRA ticket.
  • Tracking and closures of CCR/JIRAs against actions taken by engineering team 
• Field trials tracking of newly supplied products and of cost reduction project components.
• Support the Service Business by delivering on key Retrofit projects in field.
• Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support.
• Support to testing & verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3.
• Analysis of previous year trend & lesson learnt of departmental process, work & activities.
• Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering & customer Jira, FTR & product support.
• Role as an ISO & ATEX Internal Auditor/coordinator:
  • Internal Quality audit as per scheduled by MR
  • Maintaining departmental quality objective & tracking for ISO audit
• Testing support
  • Performing tests for CCRs/JIRA and creating the test reports
  • Test resource – AdBlue Skid controller, TQCL V03, V06 & iGEM1 calculator.
  • Support & collaboration with PLC programming vendor for ladder diagram and logic development on request.
  • Android applications testing and test report preparation.

Work Arrangement : Onsite

Pay Range: Rs - Rs

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: APAC : India : Maharashtra : Navi Mumbai

Job Function : Engineering