Assistant Manager- Process Training(Customer Service)-Visakhapatnam

2 days ago


Vizag, Andhra Pradesh, India WNS Holdings Full time US$ 90,000 - US$ 1,20,000 per year

Roles & Responsibilities:-

  • Facilitate the new hire training (pre-process & process)
  • Own and foster positive partnership experiences with key stakeholders.
  • AM training will be responsible for designing, implementing, and improving new hire training experience
  • Work with different teams and colleagues to continuously iterate the training program for maximum efficacy and impact as the data evolves
  • Evaluate and improve the efficiency of the program's current tools, processes. Help build new workflows to scale the program
  • Identifying and assessing future and current training needs
  • Responsible for refreshers and any ad hoc training requests
  • Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them

Qualifications

  • Any Graduate/ PG /MBA

Notes

BFSI experience of at least 1 year- preferred and not mandate.

Good with Google applications (google doc, sheet etc)- ok with general MS Office experience.



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