IT Site Support Technician

2 days ago

Bengaluru, Karnataka, India Ciel HR Full time ₹ 5,00,000 - ₹ 10,00,000 per year
  • Provide onsite smart hands support for Server and Network related issues.
    • Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
    • Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems. SPECIAL CIRCUMSTANCES or UNUSUAL CHALLENGES What conditions (if any) create unusual difficulty or signify importance for the outcomes that are expected from this job?
    • The successful candidate will need to coordinate a changing workload across a geographically and culturally dispersed team.
    • The successful candidate will need to manage competing demands and escalate emergency situations, empathy and urgency are key requirements.
    • Travel : May travel to provide on-site support within assigned region QUALIFICATIONS THAT ARE DESIRABLE AT JOB ENTRY or NEEDED FOR BEGINNING EFFECTIVENESS IN THE JOB (What background (education or experience), skills and competencies are typical of successful job holders?) To be considered for the IT Site Support Technician II role, here's what you'll typically need to bring with you:
    • 3-4 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.
    • Disciplined, systematic problem-solving skills required.
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
    • Experience working in and assisting others through IT service management tools such as ServiceNow as well as remote support tools such as Bomgar, SCCM, or others.
    • Experience working with different operating systems including Windows and Mac OS
    • Demonstrated polish in written and verbal communication as well as strong interpersonal skills when communicating with customers and clients.
    • Experience installing and configuring computer hardware, operating systems and software applications.
    • Bachelor's degree in computer science, management information systems, or related field.
    • In lieu of a degree, a combination of 7 years of experience in an IT support role and education is acceptable.
    • Industry certifications (preferred) Windows 7/10, CompTIA A+, CompT

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