Assistant Manager

7 days ago

Chennai, Tamil Nadu, India EXL Full time

Team & Operations Management
Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors.

Allocate workload, monitor performance, and ensure timely completion of assigned tasks in alignment with project timelines.

Conduct regular team meetings to communicate updates, review performance, and address challenges or process changes.

Foster a positive and productive work environment that encourages collaboration and accountability.

Quality & Productivity Oversight
Ensure that coding audits meet defined accuracy, quality, and productivity benchmarks.

Review audit results, identify trends or recurring issues, and implement corrective actions to maintain quality standards.

Collaborate with Quality Assurance and Training teams to address performance gaps through targeted coaching and retraining.

Process Management & Improvement
Monitor operational workflows to identify bottlenecks and recommend process enhancements for greater efficiency.

Support the development and implementation of best practices in surgical coding operations.

Ensure seamless coordination between coding, auditing, and training functions to maintain alignment with business objectives.

Compliance & Reporting
Ensure strict adherence to HIPAA, OIG, and other compliance and confidentiality regulations.

Maintain and track key performance metrics, preparing regular reports for senior management.

Address audit discrepancies, process deviations, and non-compliance issues promptly and effectively.

Stakeholder & Client Coordination
Act as a point of contact between the audit team, management, and clients to ensure smooth communication and issue resolution.

Participate in client calls and internal reviews to discuss project status, performance, and quality outcomes.

Support audit planning and resource allocation based on client requirements and project priorities.

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