Client Relation Manager

EPAY Systems, a leading provider of Human Capital Management software and services, is searching for a Client Account Manager with proven account management, sales, and customer service skills as well as knowledge in time and attendance. To learn more, please visit

The Account Manager will be responsible for managing the EPAY customer relationships, overseeing client satisfaction and upselling EPAY products and services in their territory. The Account Manager will be measured on revenue growth, renewals, and customer satisfaction. He/she will also work closely with our 24/7 technical support team in managing customers' service levels.
The ideal candidate will have several years of experience in time and attendance and account management, as well as strong sales skills.

Duties include:

• Upsell EPAY's HRIS and Payroll products as well as time clocks and other new products and services
• Manage EPAY clients—meet with them regularly to uncover potential issues or training needs, oversee open tickets, and manage difficult issues or customer challenges to resolution.
• Oversee customers' overall satisfaction and EPAY relationship
• Retain and renew client contracts and attain net new revenue.

Desired Skills & Experience

• A self-motivated individual with Bachelor of Science / Bachelor of Arts degree will be preferred from an accredited four-year institution.
• 3+ years of time and attendance vendor experience serving mid to large enterprises
• 2+ years of exposure to payroll and ERP systems
• 3+ years of account management
• Strong selling skills and proven track record of penetrating accounts and growing revenue
• Strong customer facing skills, including verbal and written communication
• Should have prior experience handling US, Canada, and UK based customers.
• Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required. Open for rotational shifts.
   

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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