Manager, Product Integration

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product IntegrationOverview

The Global Product Integration (GPI) team is a global team overseen by Global Product Enablement within the Global Customer Delivery & Care organization.

With a focus on new technology, products and services, in our Corporate Solutions part of the business, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.

Global Product Integrators develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.

• Are you passionate about influencing technology and impacting what's next?
• Does gaining a global perspective and exposure to new products and services excite you?
• Are you passionate about influencing products, processes and impacting what's next?
• Are you knowledgeable about a wide range of our Mastercard products and services?

Role & responsibilities

The successful candidate will be accountable for documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services focusing on our Corporate Solutions Segment within Commercial and New Payment flows (CNPF).

o Partner with the global product owners to understand product/enhancement requirements.

o Partner with the global product owners to identify and document test cases and tools to be used by Customers for testing activities.

o Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability.

o Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness.

o Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects.

All About You

o Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions.

o Ability to analyze and design efficiencies into new and existing solutions.

o Analytical and problem-solving skills (define, measure, analyze, improve, and control)

o Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management.

o Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines.

o Exceptional attention to detail.

o Familiarity Mastercard test tools, REST clients, and API standards (REST, JSON, XML).

o Experience in customer delivery or testing processes or quality analysis/assurance.

o Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.

o Self starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.