Associate Consultant

2 days ago


Chennai, Tamil Nadu, India HCL Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description
MAINFRAME / CICS ADMINISTRATION (1.) Key Responsibilities
1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.

2. Understand client requirements and accountable in ensuring support team is meeting client expectations.

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results.

Job Description (Posting).
MAINFRAME / CICS ADMINISTRATION (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

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