Store Manager

Position Overview:

We are seeking an experienced, customer-focused, and highly organized Store Manager to oversee the daily operations of Nilas retail space in Jaipur and its online store. This role combines shop floor management, inventory control, e-commerce operations, promotional activities, and team leadership to ensure seamless shopping experience for customers and effective representation of Nila's brand values.

The Store Manager will be responsible for driving sales, ensuring operational efficiency, maintaining brand standards, and leading the retail team. This is a hands-on role that requires both strategic oversight and day-to-day operational involvement.

Key Responsibilities:

1. Shop Floor & Customer Experience

2. Maintain an attractive, well-organized, and brand-aligned store layout in coordination with the Creative Design team.

3. Ensure sufficient stock availability on the shop floor at all times.
4. Greet and engage with customers to communicate Nila's brand story, enhancing their shopping experience.
5. Provide personalized assistance to customers, supporting them in product selection and building long-term relationships.
6. Follow up on customer sales queries and coordinate shipping for orders.

7. Conduct weekly meetings with the production team to review sales trends, customer feedback, and inventory requirements.

8. Stock Management

9. Ensure all stock is clean, pest-free, and safely stored.

10. Organize stock by size, style, and category in designated sections.
11. Take prompt action on damaged stock items, including repair or removal.
12. Regularly check product tags, barcodes, and packaging conditions.
13. Conduct periodic stock audits to maintain inventory accuracy.

14. Monitor and maintain adequate packaging material supplies.

15. E-Commerce & Online Sales

16. Manage Nila's Shopify e-commerce platform, ensuring order processing, inventory updates, and timely dispatch.

17. Troubleshoot order issues, process refunds, and respond promptly to customer inquiries.
18. Track order notifications and maintain consistent communication with online customers.

19. Follow up and respond to emails related to the e-store.

20. Promotions, Events & Brand Outreach

21. Plan and execute promotional activities to generate awareness of Nila products and retail spaces.

22. Collaborate with hotels, partner platforms, and cultural organizations for cross-promotional opportunities.
23. Organize seasonal or festival-based campaigns, exhibitions, and pop-up events nationwide.

24. Work with the marketing team to align retail promotions with overall brand storytelling.

25. Team Leadership & Development

26. Recruit, train, and mentor skilled sales associates.

27. Motivate the team to achieve sales targets while delivering exceptional customer service.

28. Monitor and review team performance, providing feedback and guidance.

29. Documentation & Administration

30. Maintain records, file notes, and purchase orders for store requirements.

31. Verify and process vendor bills for approval and payment.
32. Prepare periodic sales and performance reports for management review.

Qualifications & Experience:

• Education: Bachelor's degree in Business Administration, Retail Management, or related field.
• Experience: Minimum 8–10 years in retail store management and e-commerce operations, preferably in fashion, lifestyle, or luxury retail.

Skills

• Proficiency in Shopify and online order processing systems.
• Strong inventory management and stock control skills.
• Leadership: Proven ability to lead, train, and inspire retail teams.
• Customer Engagement: Excellent interpersonal and storytelling skills to enhance the brand experience.
• Marketing Insight: Experience in promotional planning, event coordination, and partnership building.
• Organizational Skills: Strong attention to detail, time management, and ability to handle multiple priorities.

Working Hours & Days

• Monday to Saturday, 10:30 AM – 6:30 PM.
• May be required to work on Sundays or extended hours during events, exhibitions, or promotional activities.
• This is a deadline-driven role, requiring flexibility to meet operational and sales targets.