Process Advisor| Customer Service-

4 days ago

Delhi Gurugram NCR Noida, India Spark Consultancy Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Dear Candidate,

We are hiring for Personal Banker for Noida Location.

Any graduate can apply.

(To Confirm Please Drop a Whatsapp or call on Meenakshi )

( In case The Number Is Busy, Please Drop A Whatsapp @ Meenakshi)

Introduction:As a Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers concerns are addressed is vital to the success. Were driving change to be the digital leader in the market, which means our customer service teams are more important than ever. What will you be doing?

  • Handling customer queries effectively and efficiently
    • Understanding and analyzing customer needs
    • Listening actively and establishing rapport with our customers
    • Servicing Customers requirement through effective questioning and leveraging the tools and processes to service their need / requirement
    • Adhering to compliance regulations and security policies

What were looking for:

  • Excellent track record during past work experience
    • Last - year PD rating of Strong or above
    • Should not be on active CAP/DAP

Skills that will help you in the role:

  • Should have 2-3 years of work experience in hospitality industry, preferably contact centre operations in customer service
    • Effective communication, including Comprehension & questioning skills,
    • Ability to work independently or as part of a team.
    • Achieving high standards and delivering results with accuracy and attention to detail.
    • MS Office Applications
    • Ability to comprehend given set of instructions and apply the same for day to day transaction processing
    • Flexibility to work in a 24 x 7 environment with variable shift patterns
    • Graduate/Post-Graduate in any discipline
    • Excellent oral & Written communications skills
    • Focus on the customer and a positive, professional attitude

(To Confirm Please Drop a Whatsapp or call on Meenakshi )

( In case The Number Is Busy, Please Drop A Whatsapp @ Meenakshi)

Regards

SPARK CONSULTANCY

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