EDI Operations Supervisor

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year. Rippling is looking for an Operations Supervisor to oversee our in-house EDI operations team responsible for the implementation and maintenance of 834 and proprietary files. This role will play a pivotal part in ensuring efficient operations and delivery of outstanding customer experiences through timely file implementation and issue resolution.

This role will require significant engagement across insurance carriers, the EDI Operations team, customers, and internal cross-functional partners, and will have a major impact on the success of Rippling's Benefits platform.

• Oversee a team of EDI analysts, provide guidance and support to ensure smooth handling of EDI feeds for our growing client base throughout the end-to-end EDI implementation process as well as post production support.
• Track adherence to team SLAs, response times, and quality benchmarks, addressing any gaps or issues proactively.
• Act as the primary point of contact with insurance carriers, customers, and brokers to resolve escalations and complex issues related to EDI transactions.
• Provide consistent and quality coaching and constructive feedback to team members.
• Contribute to new process design, improvement of existing processes, and creation of new standard operating procedures.

• 5 years of experience in EDI file transmissions (834 files and proprietary files) and enrollment/member eligibility management, with at least 2 years in a supervisory or leadership role.
• Proven ability to mentor and develop a team, with a focus on coaching, feedback, and performance management.
• Strong communication skills (written and verbal) and a deep commitment to delivering exceptional customer experiences.
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.
• Strong research and process improvement skills.

Note: This job requires you to work from 12:00 PM to 9:30PM IST. This is a hybrid role and will require you to work out of our Bangalore office three days a week.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email *************

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office at least three days a week under current policy, to be an essential function of the employee's role.

#li-hybrid

Locations: Bangalore, India

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की ) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।