Service Team Lead

Leica Biosystems mission of Advancing Cancer Diagnostics, Improving Lives is at the heart of our corporate culture. Were a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, youre helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Service Team Lead SEAHKTW will be in charge of leading and delivering excellent customer support & servicing on leading edge Leica products to our academic research, pharmaceutical, & clinical diagnostic customers in ID, PH, HKTW and other SEA regions whenever needed. The Lead FSE will lead his team and also personally provide technical support either on site or via phone, email and remote support to end users on our digital pathology products and advanced staining products, as well as our core histology range. The Lead FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process. The Lead FSE will also lead his team to achieve annual service strategies and goals through management of FSEs & Channel Partner Associates in the indirect market. Develop commercial programs and area service plans in close conjunction with the service leadership team in APAC / GM SEAHKTW to support and grow Leica Biosystems customers in SEAHKTW.

Provide direction, leadership, coaching and mentoring for FSE. Advance the professional development, professional conduct, service effectiveness and efficiency of staff. Manage distributor service effectively, build & track FSEs competency and customer satisfaction in distributor service area time to time. Drive service as a business. Develop a region-specific service strategy. Track progress with service, effectively using DBS tools, minimizing customer downtime and generating revenue opportunities for Leica.

This position is part of the Commercial Department of LBS located in Hong Kong and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

If you thrive in a fast-paced, result-driven, matrixed organization, and want to work to build a world-class commercial team read on.

• Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic, and service objectives.
• Manage, coach, mentor and lead a team of Field Service Engineers and service admin, translating strategies into actionable tactics.
• Define the service strategy in conjunction with GM SEAHKTW, improve customer satisfaction, drive service profitability and support the growth of LBS business.
• Post-sales support: Up service quality in the market. Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings.
• Work with stakeholders and provide customer/CP/FSE support & FSE training.

• Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product service.
• Good command of written and spoken English, Mandarin, and a team player with own initiative who focuses on problem-solving skills.
• Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs.

#LI-SS3 #LI-Remote

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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