Solution Designer Architect_Senior Manager_Pune

VOIS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.#VOIS

In 2009, VOISstarted operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOISIndia supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

The Digital products portfolio represents different customer facing digital channels such as social messaging, chat, and voice to allow our customers to self-service everything around their products and services. The heart of this represents the Vodafone global TOBi platform, which is an AI-powered chatbot platform which integrates with several channels to serve a consistent customer experience. The aim is to delight our customers with a wow effect by making the experience as smooth and intelligent as possible. The platform includes all aspects of an AI-powered system such as Intent Recognition, Dialogue Management, as well as Speech-to-Text and Text-to-Speech services.

The role owner will be responsible for the integration and the orchestration of all the cognitive services into the global TOBi platform architecture and drive the adoption within the Vodafone markets. The role owner will be measured against the successful implementation and rollout into the Vodafone footprint.

The role includes the ability to understand latest technology trends and convert those into assets. A strong international background is required as the role includes working with international teams as well as the Vodafone footprint across different markets.

• Experienced in design and development of highly scalable, robust, distributed systems
• Higher education degree in IT/Engineering or related field
• Experience in agile methodologies, such as Scrum, Kanban
• Minimum 7 years of experience in solution design
  

Roles and Responsibilities:

• Interface with Local Market stakeholders to review demand & design tailored solution
• Ability to interpret business challenges and technical issues and effectively communicate how a solution will align to their needs and requirements
• Works in close cooperation with Technical and

VOISis proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among theTop 10 Best Workplaces for Millennials, Equity, and Inclusion,Top 50 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand10th Overall Best Workplaces in Indiaby the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skillsApply now, and we'll be in touch