Customer Support Analyst

Job Description

Job Summary:

The Operational Excellence Analyst ensures the smooth execution of projects and the delivery of high-quality results while fostering effective stakeholder collaboration. This role balances internal coordination, project management, and global stakeholder engagement, driving efficiency and satisfaction in a fast-paced, data-driven environment.

Key responsibilities:

· Operational Oversight – Track timelines, monitor deliverables, and maintain documentation for smooth execution.

· Reporting & Documentation – Prepare reports, presentations, and manage version control for accuracy and clarity.

· Customer Liaison – Support customer queries and deliverables while ensuring alignment with agreed ways of working.

· KPI & Delivery Support – Partner with service teams to ensure compliance with delivery, accuracy, and quality standards.

· Team Support – Provide daily administrative assistance, including calendars, meetings, travel, and operational tasks.

· Project Coordination – Align with senior stakeholders to drive project closure, events, and strategic initiatives.

· Data & Resource Management – Coordinate inputs, schedules, and maintain repositories and shared resources.

· Event Facilitation – Organize webinars, briefings, and industry events to strengthen team and client engagement.

· Issue Escalation – Troubleshoot operational challenges and escalate when necessary to safeguard team performance.

· Cross-Team Collaboration – Act as a bridge between customer-facing and internal teams, ensuring coordination and cultural sensitivity.

A little bit about you

You are a highly organized and collaborative professional who thrives in supporting teams and driving operational excellence. With a strong focus on coordination, you ensure calendars, meetings, projects, and deliverables run seamlessly, while maintaining clear documentation and reporting standards. You excel at bridging customer-facing and internal teams, fostering smooth communication and cultural alignment. Your proactive approach to troubleshooting, data management, and event facilitation makes you a reliable partner in achieving strategic goals. Above all, you bring professionalism, adaptability, and a team-first mindset that strengthens collaboration and empowers collective success.

Qualifications

· 4+ years of experience in customer support, team cordinator, or project coordination roles.

· Strong organizational and multitasking skills with attention to detail.

· Excellent written and verbal communication skills in English.

· Proficiency in Microsoft Excel (pivot tables, vlookup, conditional functions, chart building) and PowerPoint.

· Familiarity with project management tools (Asana, Trello, MS Project) or CRM systems is a plus

· Analytical mindset with aptitude for data, operational processes, and problem-solving.

· Knowledge of retail KPIs, consumer behavior, and CPG industry is a plus.

· Working knowledge of AI tools for query resolution, automation, and productivity improvements.

Additional Information

Why Join Us

· Be part of a leading team shaping the future of consumer insights.

· Opportunity for professional development and industry exposure.

· Work in a collaborative, intellectually stimulating and multicultural environment with global exposure.

· Hybrid work arrangements and a supportive team culture.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the