Senior User Experience Designer

Job Description

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Learn more about us at

About the role:

We are looking for a User Experience professional who will architect the user experience design for our main product (the marketing automation suite), and mobile app.

Lead the creation of digital products made from a user's perspective.

Devise interaction strategies in sync with user goals and clients' business goals, develops navigation and structure, designs wireframes or interactive prototypes, organizes content, and tirelessly advocates for the needs and goals of real users.

Will make strategic and tactical UX decisions related to design and usability as well as features and functions.

Perform usability assessments and tests on our software to devise further actions for improvising the entire experience. The best candidate will possess outstanding creativity, a highly detailed nature, and the ability to help define and solve complex user interface problems.

Key Responsibilities:

• Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive, elegant user experiences.

• Research, conceive, sketch, prototype and user test experiences to create best user experiences for product vision.

• Design and deliver UI design with specifications optimized for a wide range of devices and interfaces.

• Identify design problems and devise elegant solutions.

• Make strategic design and user-experience decisions related to core, and new, functions and features.

• Take a user-centric design approach and rapidly test and iterate your designs. Make logic driven design choices.

• Collaborate with other team members and stakeholders especially product & engineering managers

• Clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

• A highly inclusive work culture that promotes a relaxed, creative and productive environment.

• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

• Go on company-sponsored offsites, once a year and blow off steam with your work buddies (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup)

• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

Do you think you fit the bill? Come along, let's redefine the future of Marketing Automation

Job Requirement

Required Skills and Experience:

• 3+ years as a Product Researcher, UX Designer, UI Designer, or similar role

• Has extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

• Has previously designed significant components of a product (as a web application)

• Strong portfolio to be presented during interview (preferably Behance/Figma/own website)

• Familiarity with interaction design and information architecture

• Proficient in design software (like Figma or others)

• Problem-solving aptitude

• Excellent collaboration and communication skills

• Knowledge of HTML/CSS or JavaScript is a plus