Senior Project Manager ServiceNow
1 week ago
Position: ServiceNow Project Manager
Experience: 10+ Years
Location: Bangalore / Hyderabad (Hybrid)(2 Days Working from Office)
Employment Type: Full-time
Preferred Immediate Joiner
About the Role
Techila is looking for an experienced ServiceNow Project Manager to lead end-to-end delivery of large-scale ServiceNow programs across multiple modules ITSM, ITOM, HRSD, CSM, and ITAM. The ideal candidate will have strong project governance, stakeholder management, and a deep understanding of the ServiceNow ecosystem.
Key Responsibilities
- Lead planning and delivery of ServiceNow implementations within defined timelines and budgets.
- Oversee governance, compliance, and quality standards across projects.
- Collaborate with architects, developers, and functional teams for successful delivery.
- Manage multi-module integrations (ITSM, ITOM, HRSD, CSM, ITAM).
- Drive stakeholder engagement and executive communication.
- Identify and mitigate project risks, issues, and dependencies.
- Support pre-sales activities scoping, estimation, and proposal creation.
- Promote Agile/DevOps and continuous improvement practices.
Required Skills & Experience
- 10+ years in IT Project/Program Management.
- Experience managing enterprise-scale ServiceNow programs with distributed teams.
- Strong grasp of ServiceNow lifecycle (requirements deployment hypercare).
- Expertise in Agile, Scrum, and Waterfall methodologies.
- Proven financial, resource, and stakeholder management skills.
- Working knowledge of ITIL v4 and Enterprise Service Management.
Preferred Qualifications
- Certifications: PMP / PRINCE2 / PMI-ACP, ITIL v4, and ServiceNow CSA or CIS.
- Experience in multi-vendor or global delivery environments.
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