Service Engineer

2 weeks ago

Palam Village Delhi Delhi, India Neuvin Electronics Pvt Ltd Full time ₹ 36,00,000 - ₹ 60,00,000 per year

Key Responsibilities Technical Implementation & Support

  • Install, configure, and maintain company products or solutions at customer sites or remotely.
  • Perform system integration, customizations, and upgrades according to project requirements.
  • Troubleshoot and resolve technical issues, escalating to engineering teams when necessary.
  • Conduct root-cause analysis and provide long-term corrective actions.

Customer Engagement

  • Act as the primary technical point of contact during project delivery and post-deployment support.
  • Provide guidance, best practices, and training to customers and partner teams.
  • Translate customer needs into actionable technical solutions.

Service Delivery & Operations

  • Develop and maintain documentation, including technical procedures, installation guides, and service reports.
  • Ensure compliance with service-level agreements (SLAs) and internal quality standards.
  • Support pre-sales teams with technical expertise, demos, and solution architecture discussions.

Collaboration & Continuous Improvement

  • Work closely with product management and engineering to provide feedback on customer issues and feature enhancements.
  • Participate in process optimization, automation efforts, and service delivery improvements.
  • Stay up to date on product updates, industry trends, and emerging technologies.

Required Qualifications

  • Bachelor's degree in Engineering, Electronics , Information Technology, or related field.
  • 2–5 years of experience in a technical services, field engineering, or technical support role.
  • Strong understanding of relevant technologies (e.g., networking, cloud platforms, automation tools, software systems — customize as needed).
  • Hands-on experience with system installation, troubleshooting, and environment setup.
  • Excellent analytical, communication, and customer-facing skills.

Preferred Qualifications

  • Certifications related to the field (e.g., AWS, Azure, CCNA, ITIL, PMP).
  • Experience working with enterprise customers or large-scale deployments.
  • Ability to script or automate tasks (Python, Bash, PowerShell, etc.).
  • Familiarity with ticketing systems, monitoring tools, or DevOps practices.

Key Competencies

  • Customer-centric mindset
  • Strong problem-solving ability
  • Time and project management
  • Ability to work independently and in cross-functional teams
  • Adaptability and willingness to travel (if required)

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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