FLOOR Manager

Principal Duties and Responsibilities:

• Ensure that all customers are handled properly by the retail staff.
• In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.
• To ensure that the procedures, process and systems adopted by the management are being followed by staffs.
• To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.
• To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.
• To review employee performance and to suggest actions to be taken regarding a particular employee.
• To conduct daily briefings on the activities to be conducted with the staff.
• To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
• To approve the leaves of the sales staff after it has been reviewed by the section in charge
• To maintain the movement register.
• To provide daily report to manager and top management.
• Controlling section supervisors & section heads.
• Follow-up of due compliance with shop rules and regulations,
• Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)
• Inducing new methods for improving service and customer satisfaction.
• Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
• Close monitoring of items passing during the beginning and end of the day.
• Arrangement of necessary number of staffs for smooth functioning of item passing.
• Reporting to the HR department the requirement of staff at respective sections.
• He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.