Business Analyst

3 days ago

Bengaluru, Karnataka, India Volto Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary :


We are seeking a highly skilled ServiceNow Business Analyst with a strong focus on IT Operations Management (ITOM) to support the successful design, implementation, and optimization of ITOM solutions within our ServiceNow platform.

The ideal candidate will act as a liaison between business stakeholders and the technical team, translating business requirements into functional specifications with a deep understanding of ITOM modules like Discovery, Service Mapping, Event Management, and CMDB.


Key Responsibilities :


Business Analysis & Requirements Gathering :

- Engage with stakeholders across IT infrastructure, operations, and service delivery teams to gather and document business requirements related to ITOM.

- Translate business needs into detailed functional specifications for ITOM modules including : Discovery , Service Mapping , Event Management, CMDB , Cloud Management, Orchestration Conduct workshops, interviews, and process walkthroughs to understand existing processes and pain points.


ITOM Process & Functional Expertise :

- Define and document use cases, user stories, and acceptance criteria specific to ITOM capabilities.

- Partner with solution architects and developers to ensure successful configuration and implementation of ITOM components.

- Support CMDB data modeling, CI classification, and service dependency mapping to ensure accurate IT infrastructure representation.

Platform Implementation & Testing :

- Support Participate in Sprint planning, backlog grooming, and demo sessions within an Agile framework.

- Validate implemented features against business requirements and facilitate UAT (User Acceptance Testing).

- Coordinate with QA teams to ensure comprehensive test coverage and defect resolution.

Stakeholder Collaboration & Change Management :

- Serve as the bridge between business and technical teams, ensuring solutions meet operational needs.

- Create training material and conduct knowledge sessions for end-users and operational teams.
- Contribute to change management planning to support adoption of ITOM processes.
Reporting & Continuous Improvement :


- Monitor KPIs and performance metrics to track the value delivered by ITOM implementations.

- Recommend process improvements and platform enhancements to increase visibility, automation, and efficiency in IT operations.

Required Skills & Qualifications :

- 5 years of experience in the ServiceNow ecosystem as a Business Analyst or Functional Consultant.

- Minimum 3 years of hands-on experience with ITOM modules : Discovery, Event Management, and Service Mapping are mandatory.

- Strong understanding of ITIL and ITOM concepts, CMDB structure, CI lifecycle, and infrastructure monitoring.

- Working knowledge of networking, cloud infrastructure (AWS/Azure/GCP), and enterprise monitoring tools (like SolarWinds, Nagios, etc.)

- Experience working in Agile/Scrum environments using tools like JIRA or Azure DevOps.


Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) - mandatory.

- ServiceNow ITOM Fundamentals / Implementation Specialist - Discovery / Event Management - preferred.

- ITIL v3/v4 Certification - preferred.

- Experience integrating ITOM with external tools (e.g., monitoring tools, CMDB sync) is a strong advantage.


Soft Skills :

- Strong analytical and critical thinking capabilities.

- Excellent communication, documentation, and presentation skills.

- Ability to lead workshops, influence stakeholders, and drive consensus on ITOM solutions.

- Highly self-motivated with a passion for technology and process improvement

  • Business Analyst

    6 days ago

    Bengaluru, Karnataka, India Talent Sketchers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Business Analyst7+ YearsBangalore (Hybrid)Mandatory:Business Analyst with strong hands on experience with "US Mortgage"

  • Business Analyst

    6 days ago

    Bengaluru, Karnataka, India Symphoni Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesHiring: ServiceNow Business Analyst HRSD Module Location: Bangalore Experience: 410 yearsStrong experience as a Business Analyst in ServiceNow HR Service Delivery (HRSD) module Requirement gathering, process mapping, and stakeholder management Ability to bridge business needs with technical teams Hands-on in HR workflows, case...

  • Business Analyst

    3 days ago

    Bengaluru, Karnataka, India PIERIAN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Business AnalystJob Title: Business Analyst Location: KengeriDepartment: OperationsReports To: Chief Operating Officer (COO)Job Overview:We are seeking a detail-oriented and data-driven Business Analyst to join our team. Ideal candidate will be responsible for analysing business performance, tracking market trends, and providing strategic...

  • Business Analyst

    6 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Role: Business AnalystLocation: BengaluruExp:5-8 yrsRole** Business Analyst/Functional Analyst Required Technical Skill Set** Requirement analysis, SRS, BRD, RTM preparation and updating (Testing , SQL Skills required but not mandatory) Desired Experience Range** || Education Qualification 5 + years || BE/MBA Must-Have** SDLC cycle, Requirements gathering,...

  • Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    Exciting Opportunity for a Technical Business Analyst - Insurance Domain (Bangalore)#BusinessAnalyst #Insurance #SQL #Agile #BangaloreAre you a seasoned Business Analyst with a strong technical aptitude and a passion for the insurance industry? We're seeking a talented individual with 7+ years of experience to join our dynamic team in Bangalore This is a...

  • Business Analyst

    1 day ago

    Bengaluru, Karnataka, India Vaishnavi Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionVaishnavi Group is a Real Estate Developer based in Bangalore, with over two decades of experience in creating landmark commercial, residential, and retail projects. We are dedicated to redefining the experience of a home and setting the benchmark for exquisite living. Our commitment to quality and innovation ensures the delivery of...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    We're Hiring: EDI Business Analyst (8+ Years Experience) Locations: Bangalore, Hyderabad, Chennai Experience: 8+ YearsWe are looking for an experienced EDI Business Analyst to join our dynamic team. If you have strong domain knowledge in EDI and Encounters, and a passion for solving complex problems with data, we'd love to hear from you Key Requirements:-...

  • Business Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    Exciting Opportunity for a Technical Business Analyst - Insurance Domain (Bangalore) #BusinessAnalyst #Insurance #SQL #Agile #BangaloreAre you a seasoned Business Analyst with a strong technical aptitude and a passion for the insurance industry? We're seeking a talented individual with 7+ years of experience to join our dynamic team in Bangalore This is a...

  • Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    Exciting Opportunity for a Technical Business Analyst - Insurance Domain (Bangalore) #BusinessAnalyst #Insurance #SQL #Agile #BangaloreAre you a seasoned Business Analyst with a strong technical aptitude and a passion for the insurance industry? We're seeking a talented individual with 7+ years of experience to join our dynamic team in Bangalore This is a...

  • Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    We're Hiring: EDI Business Analyst (8+ Years Experience) Locations: Bangalore, Hyderabad, Chennai Experience: 8+ Years We are looking for an experienced EDI Business Analyst to join our dynamic team. If you have strong domain knowledge in EDI and Encounters, and a passion for solving complex problems with data, we'd love to hear from you Key...