Service & Parts Head- Dealer - Heavy Equipment- Nepal
1 week ago
Vacancy for a Leading Automobile Company in Nepal Job Title: Service & Parts Head – Heavy Equipment Division Location: Kathmandu, Nepal Company: One of the Leading Automobile Companies Experience: Minimum 8–10 years in Service and Parts operations, with significant experience in dealer management and heavy equipment industry Qualification: Bachelor's in Mechanical/Automobile Engineering preferred; MBA is a plus Role Overview: The Service & Parts Head will lead and oversee the after-sales operations, including service delivery, spare parts inventory, and dealer support for the heavy equipment division.
The position demands a seasoned professional who can drive operational excellence, enhance customer satisfaction, and support business growth through effective service and parts strategies. Key Responsibilities:Lead the overall Service and Spare Parts function across dealer networks and company-owned workshops.
Design and implement strategies for efficient service delivery and parts availability. Monitor service KPIs – TAT, FTR, customer satisfaction, etc. Manage spare parts inventory, procurement planning, and logistics to ensure optimal availability.
Build and maintain strong relationships with dealers and service teams across regions. Plan and execute training programs for technicians and service advisors. Ensure compliance with quality standards, warranty processes, and safety protocols.
Analyze warranty claims, failure trends, and initiate improvement actions. Collaborate with OEMs and principals for technical support and updates. Support product launch teams with after-sales readiness planning.
Drive initiatives to improve cost efficiency and service profitability. Required Skills & Qualifications:Proven experience managing dealer service & parts operations, preferably in heavy equipment (construction equipment, commercial vehicles, or industrial machinery). In-depth understanding of after-sales processes, service revenue streams, and customer lifecycle management.
Strong knowledge of spare parts planning, inventory management, and vendor coordination. Hands-on experience with ERP/DMS systems related to service and parts (SAP, AutoSoft, etc.). Excellent leadership, communication, and team management skills.
Preferred Attributes:Strong problem-solving and analytical skills. Customer-centric mindset with a focus on uptime and satisfaction. Willingness to travel to regional offices and dealer locations as required.
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