Service & Parts Head- Dealer - Heavy Equipment- Nepal

1 week ago

Andhra Pradesh, India FroxJob | Executive Jobs in Nepal Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Vacancy for a Leading Automobile Company in Nepal

Job Title: Service & Parts Head – Heavy Equipment Division

Location: Kathmandu, Nepal

Company: One of the Leading Automobile Companies

Experience: Minimum 8–10 years in Service and Parts operations, with significant experience in dealer management and heavy equipment industry

Qualification: Bachelor's in Mechanical/Automobile Engineering preferred; MBA is a plus

Role Overview:

The Service & Parts Head will lead and oversee the after-sales operations, including service delivery, spare parts inventory, and dealer support for the heavy equipment division. The position demands a seasoned professional who can drive operational excellence, enhance customer satisfaction, and support business growth through effective service and parts strategies.

Key Responsibilities:

  • Lead the overall Service and Spare Parts function across dealer networks and company-owned workshops.
  • Design and implement strategies for efficient service delivery and parts availability.
  • Monitor service KPIs – TAT, FTR, customer satisfaction, etc.
  • Manage spare parts inventory, procurement planning, and logistics to ensure optimal availability.
  • Build and maintain strong relationships with dealers and service teams across regions.
  • Plan and execute training programs for technicians and service advisors.
  • Ensure compliance with quality standards, warranty processes, and safety protocols.
  • Analyze warranty claims, failure trends, and initiate improvement actions.
  • Collaborate with OEMs and principals for technical support and updates.
  • Support product launch teams with after-sales readiness planning.
  • Drive initiatives to improve cost efficiency and service profitability.

Required Skills & Qualifications:

  • Proven experience managing dealer service & parts operations, preferably in heavy equipment (construction equipment, commercial vehicles, or industrial machinery).
  • In-depth understanding of after-sales processes, service revenue streams, and customer lifecycle management.
  • Strong knowledge of spare parts planning, inventory management, and vendor coordination.
  • Hands-on experience with ERP/DMS systems related to service and parts (SAP, AutoSoft, etc.).
  • Excellent leadership, communication, and team management skills.

Preferred Attributes:

  • Strong problem-solving and analytical skills.
  • Customer-centric mindset with a focus on uptime and satisfaction.
  • Willingness to travel to regional offices and dealer locations as required.

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