Walkin Drive

5 days ago

Bengaluru, Karnataka, India Jones Lang LaSalle (JLL) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description : Customer Relationship Executive

Property and Asset Management

What this job involves

We are seeking a dynamic and customer-oriented Community Executive to join our team. As a Community Executive, you will play a crucial role in creating a positive first impression for our clients, visitors, and employees. Your primary responsibility will be to ensure smooth front office operations while providing exceptional customer service.

  • High school diploma or equivalent qualification. Additional relevant certifications are a plus.
  • Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using office equipment (e.g., phone systems, printers, etc.).
  • Familiarity with MS Office applications (Word, Excel, Outlook).
  • Polite, professional, and customer-focused demeanour.
  • Ability to maintain composure under pressure and handle challenging situations with poise.
  • Punctual and dependable with a strong sense of responsibility.
  • Strong attention to detail and accuracy in handling data and documents.

Reception and Welcoming: Greet visitors, tenants, and employees with a friendly and professional demeanor. Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.

Visitor Management: Greet visitors, assist them with registration/way finding as Notify relevant staff of visitor arrivals and handle security protocols.

Information Dissemination: Provide accurate and up-to-date information about the organization's services, products, and policies. Assist visitors with general queries and direct them to the relevant resources.

Administrative Support: Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required Handle incoming and outgoing mail and packages.

Facilities Management: Monitor and maintain the cleanliness and organization of the front desk area. Report any maintenance or security issues promptly.

Communication: Communicate effectively with colleagues and management regarding any relevant issues or updates.

Problem-Solving: Handle complaints or difficult situations with diplomacy and tact. Escalate issues to the appropriate department when necessary

Reporting:

You will be reporting to the Community Manager - Property Manager.

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