Application Support Senior Developer

Title: Application Support Senior Developer    

Department:     Process Simplification and Optimisation

Location: India

Reports To:     Application Development and Support Lead

Level: Grade 3

About Fidelity International

We've been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we're growing our business like never before.

Join us and you'll be part of the progress we're making. In our welcoming, caring culture, you'll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you'll discover a positive, inclusive environment where you'll be free to be yourself.

Our Values & Behaviours 

Integrity and Trust. Together, these drive how we work with each other and with our clients, customers, and partners.  

Supporting these core Values we have four action-orientated Behaviours. Be Brave, Bold, and Curious, so that we can form a more dynamic environment where we innovate and drive performance, but nevertheless always to act with Compassion.  

About your team

Process Simplification and Optimisation provides groundbreaking solutions to deliver sustainable business value. By powerfully combining both the human and digital workforce, PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity's strategic goals, deliver best in class service to our clients, and provide exciting growth opportunities for our employees.

The Delivery Enablement stream within PSO supports delivery by building capability, providing business process support, ensuring tools and methodologies remain up-to-date with industry technology developments and delivering the ongoing control framework for our new process orchestration, automation and digitisation solutions.

About your role

This role serves as a member of Fidelity India team under PSO umbrella, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity.

You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards. 

You will also be responsible for the development, enhancements, and maintenance of application solutions for internal and external clients.

You will work to progress Fidelity's PSO and FCC Technology support team agenda by:

• Application Development Support
  • Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.
  • Provide technical support to teams within the organization, and to external clients when required.
  • Update technical documents and procedures to reflect current state.
  • Provide support for application deployments.
  • Assist with systems integration when needed.
  • Collaborate with On-Site Application Development Support Team.
• Appian Application Support
  • Troubleshoot, fix and enhance the defects raised in Appian based applications;
  • Understand the differences between REST, SOAP and the basic design principles in integrating to Web Services;
  • Debug issues in Interfaces, Process Models and integrations and provide short term/long term solutions.
  • Identify chokepoints and provide design recommendations to enhance the performance of the Application
  • Provide technical guidance to junior developers as and when required;
• Defect Remediation
  • Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.
• Client Experience
  • Deliver quality customer service interactions to our internal and external customers to create a positive experience.
  • Take ownership of solving a customer's problem promptly; use all available resources to achieve the best outcome.

About You

Skills and Knowledge

• Strong technical insight and experience to inform, guide, challenge and support technical decisions.
• Strong analytical, conceptual, and innovative problem-solving abilities.
• Strong attention to detail.
• Ability to work independently while being in a team environment.
• Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
• Goal-oriented and a self-starter.
• Ability to quickly learn, adapt and change to meet the needs of a changing environment.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Excellent problem-solving skills.
• Customer service oriented.
• Ability to work in a fast-paced environment without direct supervision.
• Development or Support experience in the Canadian Financial industry is an asset.
• Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration

Experience and Qualifications

Job Related Experience

Minimum Requirement:

4+ years

Must Have:

• 3+ years of experience as a developer or programmer/support engineer, including 2+ years of experience in the brokerage securities/Asset Management industry.
• 2+ Years of Appian BPM (or similar) Hands-On Development Experience
• 1+ years of experience and intermediate level knowledge of Java/J2EE development, including Spring, Hibernate, MyBatis, JPA, RESTful API, Spring Boot.
• Strong Hands-On knowledge of SQL and database platforms such as: MySQL, SQL Server, Oracle, database design
• Handy knowledge of Unix/Linux operating system and Shell scripts
• Exposure to Automated testing, DevOps, Change Management concepts
• Experience with Agile Development Methodologies.

Nice to Have:

• Experience with the following:
  • PowerBI, Talend, ETL, Data Warehouse, Control-M
  • uniFide, Salesforce or Dataphile platform would be an asset.
  • Working knowledge of HTML and Adaptive/Responsive Design
  • DocuSign and document management platforms
  • Atlassian stack (JIRA, Confluence)
• Hands-on expert in creating high performance web applications leveraging React, Angular 2.
• Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
• Experience with cloud-based implementations.
• Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
• AWS would be an asset.

Education:

• First degree level (Bachelor's degree) or equivalent in Computer Science
• Knowledge of the financial service industry

Dynamic Working

• This role is categorised as Hybrid (Office/Remote).

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about when and where you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. 

For more about our work, our approach to dynamic working and how you could build your future here, visit  

Or, if you're feeling inspired, start your journey with us right now.