Head Quality

Role: Head Quality

Reporting to: COO

Location: Peenya, Bangalore 

Education Qualification: B.E in Mechanical Engineering

Experience required

• 14-18 years of experience in the following:

• Handling customer complaints and customer audits

• Must have lead a team in the quality department

• Should have worked in Inprocess and final quality

• Should have worked on QMS, IATF and ISO

Technical & Professional Knowledge required: 

• IATF / ISO

• Quality core tools: SPC,MSA,FMEA,APQP,PPAP

•7QC tools,8D methodology, problem solving skills and WHY WHY analysis

• DOE

• Knowledge of machining (e.g. Turning, Hobbing, Grinding, etc.) and Heat Treatment (Normalizing, Induction Hardening etc.) processes

Purpose:

This role responsibility is to guide and lead the quality team and ensure that functional excellence is enhanced, and structured problem-solving approach is being followed to improve the effectiveness and efficiency by Identifying critical parameters of product and process performance of the business. This role reports to Head - Operations (Works Director)

Strategic Responsibilities

• Conducting quality audits and inspection with corrective/preventive action plan as a point of awareness and getting the processes run with correct SOP's

• Anticipating and act on possible customer concern regarding the product and/or the process
Operational Responsibilities

• Responsibilities of running different types of material functions and it's metallurgy and its science

• Accountable for managing waste in production and improving efficiency within production processes

• Accountable for APQP (Advance Product Quality Planning) for new products with a focus on quality

• Owning the responsibility of assessing the quality of a product or service through a variety of stress tests

• Working with management teams to provide recommendations and solutions to quality issues

• Responsible for improving in-process quality throughout all phases of production

• Responsible for getting assessments done through the team and reviewing all materials provided by suppliers and job vendors (receiving inspection) to ensure overall quality.

• Responsible for investigating the root causes of defects and recommending solutions for quality issues

• Accountability for onboarding and training new quality control team members

• Managing and staying up-to-date with new quality control techniques and methods

• Accountabilities to ensure zero customer complaints

• Responsibilities to ensure that every employee adheres to the quality system

• Owning responsibilities for driving cost-saving projects at various levels in the plant

• Implementing a robust Kaizen culture and motivating employees to work towards Kaizens.

• Responsible for ensuring all employees follow the quality policy established at all plants

• Responsibilities of organising and reviewing quality meetings, audits, and certifications required as per industry standards

• Responsibilities of implementation of defect identification and resolution system guidelines

• Responsible for line quality for both domestic and export customers

• Responsible for reducing process rejection through CAPA

• Responsible for innovation and transformation of the QA system as per customer and industry requirements

• Responsible for achieving the budgeted revenue through reducing customer complaints
People Management

• Establishing clear line of communication in the team and delegating of work correctly in the team with available talent

• Responsible for department's performance and monitor their individual KRA's

Personal Attributes required

• Excellent Analytical, Reasoning & Problem solving skills with ability to dissect problems
• Strong interpersonal skills, Excellent communication and presentation skills

• Ability to work collaboratively with multi-functional teams - Active listening skills with problem solving attitude

• Strong business/commercial accumen

• Disciplined in meeting timelines & organised to handle priorities/high pressure situations

• Demonstrate leadership ability, team player and ability to motivate team