Transportation Representative, NOC Rail

2 days ago

Vizag, Andhra Pradesh, India Amazon Full time ₹ 2,00,000 - ₹ 4,00,000 per year
DESCRIPTION

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent, or experience translating customer needs into business requirements
PREFERRED QUALIFICATIONS
  • Undergraduate degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

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