Technical Writer

Job Description

We are looking for an experienced Product Documentation Technical Writer to author, edit, and/or review Procore product documentation content and backlog requests.

In this role, you'll monitor and fulfill content requests via Jira Service Desk Tickets as well as develop new content based on planned product releases. You'll research and translate technical information into knowledge articles and/or web-based content for both nontechnical and technical users.

You'll plan, develop, create, write and edit operational, instructional, maintenance and/or test product content. You may also produce content for embedded user assistance as well as engineering processes and specifications. You recommend formats responsive to technical and customer requirements and produce content that conform to the company documentation and quality assurance standards.

As a successful Technical Writer at Procore, you're motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have proven, strong writing skills and the ability to synthesize technical content from a subject matter expert and create content that clearly explains the topics and tasks to end-users based on their persona.

This position reports into the Manager, Documentation and will be based remotely out of Procore's Bengaluru, India Office. We're looking for someone to join us immediately.

What you'll do:

• Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content
• Test both the product and its documentation for accuracy and consistency
• Develop relationships with Product Managers and stakeholders for assigned tools
• Work on inbound content request tickets via Jira Service Desk
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
• Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
• Maintain regular communication and synchronization with the Manager of Documentation
• Collaborate closely with internal and external stakeholders to address and resolve specific issues

What we're looking for:

• Bachelor's degree or equivalent experience in English, Technical Communication, or other writing capacity (in English)
• 2+ years experience working as a Technical Writer or similar job role
• Ability to analyze and synthesize complex content
• Excellent writing and proofreading skills, including Plain English
• Experience with a content management system (CMS) and familiarity with xml or markup language
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
• Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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