Customer Experience Apps and AI Product Manager-Exp 7 to 12 Years

Your Impact
As a Product Manager in the Customer Experiences Apps and AI team in the Webex Customer Experience organization, you will play a key role in shaping the future of customer experience by delivering intelligent, intuitive, and efficient experiences for agents, supervisors, operators, and analysts. Your primary focus will be to harness the power of AI to streamline workflows, reduce manual effort, and deliver actionable insights that enhance both day-to-day efficiency and long-term effectiveness. You'll help evolve how users interact with core contact center capabilities by improving workflows and embedding AI-driven recommendations, real-time adaptability, and automation into areas such as routing, scheduling, performance optimization, customer interaction and employee engagement. Your work will directly empower teams to operate with greater agility and precision leading to higher customer satisfaction.

• Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
• Conducting competitive analysis, customer research, and data-driven decision-making to guide product development
• Defining and prioritizing product features based on market trends, customer needs, and business objectives.
• Collaborating with design and engineering to build and launch high-quality products.
• Partnering with sales, marketing, and customer success teams to drive adoption and growth.
• Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
• Make our team better, make our customers successful.

Minimum Qualifications

• Product management experience of 7-12 years.
• BA/BS inEngineering or Business is required. MBA Preferred.

Preferred Qualifications

• Excellent communication skills and ability to work with UX, engineering, marketing, and sales team.
• Proficiency with data
• Customer experience or contact center background preferred
• Knowlege of working with AI tools and technologies

#WeAreCisco

WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us

Your Impact
As a Product Manager in the Customer Experiences Apps and AI team in the Webex Customer Experience organization, you will play a key role in shaping the future of customer experience by delivering intelligent, intuitive, and efficient experiences for agents, supervisors, operators, and analysts. Your primary focus will be to harness the power of AI to streamline workflows, reduce manual effort, and deliver actionable insights that enhance both day-to-day efficiency and long-term effectiveness. You'll help evolve how users interact with core contact center capabilities by improving workflows and embedding AI-driven recommendations, real-time adaptability, and automation into areas such as routing, scheduling, performance optimization, customer interaction and employee engagement. Your work will directly empower teams to operate with greater agility and precision leading to higher customer satisfaction.

• Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
• Conducting competitive analysis, customer research, and data-driven decision-making to guide product development
• Defining and prioritizing product features based on market trends, customer needs, and business objectives.
• Collaborating with design and engineering to build and launch high-quality products.
• Partnering with sales, marketing, and customer success teams to drive adoption and growth.
• Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
• Make our team better, make our customers successful.

Preferred Qualifications

• Excellent communication skills and ability to work with UX, engineering, marketing, and sales team.
• Proficiency with data
• Customer experience or contact center background preferred
• Knowlege of working with AI tools and technologies

#WeAreCisco

WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us

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