AI Engineer

About Us
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description
As AI continues to reshape the customer experience landscape, Zycus is seeking a hands-on
AI Analyst
who is
Innovative
and can drive experimentation and implementation of AI/Gen-AI/Agentic tools across our
post-sales operations
. This role is part strategist, part builder—perfect for someone who loves translating broken workflows into scalable, AI-driven solutions. Working directly with our
North American CCO
, you'll play a key role in accelerating AI adoption across implementation, support, customer success, and expansion teams.

Key Responsibilities

• Process Discovery & Opportunity Mapping Maintain a 90-day rolling backlog of AI ideas, based on monthly scans of friction points across support, implementation, and customer success functions.
• Rapid Prototyping & Experimentation Build quick POCs (e.g., support triage bot, churn risk analyzer) using low-code tools, Python, or notebooks — at least one prototype per quarter.
• Pilot Deployment & Iteration Launch and monitor pilots with internal teams, gather usage data, and iterate based on user feedback and ROI assumptions.
• Learning & Internal Evangelism Stay updated on emerging AI tools and techniques. Lead monthly internal demos, blog posts, or training sessions for post-sales teams.
• Documentation & Knowledge Transfer Create light technical documentation, prompt libraries, and KPIs so pilots can be hardened by Engineering or IT teams.
• Cross-Functional Collaboration Coordinate with Global Delivery and US stakeholders to ensure strategic alignment and successful adoption of AI solutions.

Job Requirement

Required
Experience & Qualifications:

• 2–4 years in business analysis, support ops, consulting, or equivalent hands-on project-based experience.
• Involvement in at least one AI/automation initiative (academic, personal, or professional).
• Able to work with REST APIs, JSON, and basic data processing.
• Strong written and verbal English communication.
• Should be ready to work in 2:30 PM TO 11:30 PM ( Since CCO is in North America)

Ideal

• Hands-on experience with LangChain, LlamaIndex, Pinecone, OpenAI Assistants, or Zycus's internal platform (LibreChat).
• Familiarity with SaaS post-sales operations (e.g., NPS, ticket backlogs, churn risk) or ITIL/CSM methodologies.
• Experience working in customer success, implementation, or technical support environments.

Nice To Have

• AI/ML or cloud certifications (e.g., AWS, Google Data Analytics, GenAI nanodegrees).
• Portfolio of AI automations, chatbots, or GitHub projects.
• Participation in AI communities or hackathons (Kaggle, local meetups).
• Experience with LibreChat or similar internal LLM orchestration tools.

Five Reasons Why You Should Join Zycus

• Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
• A Market Leader: Zycus is recognized by Gartner (world's leading market research analyst) as a Leader in Procurement Software Suites.
• Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
• Get a Global Exposure: You get to work and deal with our global customers.
• Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Zycus
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.