Manager - PLCS - Growth

2 weeks ago

Vilavankod Tamil Nadu, India Bajaj Finserv Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location Name:
Marthandam

*Job Purpose*
"This position is open with Bajaj Finance ltd."

*Duties And Responsibilities*

  • Responsible for sales activities through call-center for Banking / non-banking products
  • Campaign management for call-centre.
  • Data Management & Vendor management.
  • Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
  • COA management
  • Conceptualize and develop promotional campaigns for all the channels
  • Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
  • Measure productivity and implement training measures to bridge the gap to achieve required productivity
  • Initiate and lead various process enhancement and system development projects for both the channels
  • Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
  • Monitoring performance and suggest corrective action for:
  • Key business metrics
  • Product and portfolio performance
  • Employee – Call Centre teams productivity
  • Compliance, policies, guidelines & processes
  • Resolve all customer escalation and queries related to both the channels

Systems Understanding & Data Analysis:

  • Understanding of CRM & lending system - / UNICA
  • Understanding of campaign management in Dialer
  • Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
  • Tracking all important matrix of business on regular basis
  • Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
  • Need to have excellent excel and PowerPoint skills

*Required Qualifications And Experience*

  • Responsible for sales activities through call-center for Banking / non-banking products
  • Campaign management for call-centre.
  • Data Management & Vendor management.
  • Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
  • COA management
  • Conceptualize and develop promotional campaigns for all the channels
  • Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
  • Measure productivity and implement training measures to bridge the gap to achieve required productivity
  • Initiate and lead various process enhancement and system development projects for both the channels
  • Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
  • Monitoring performance and suggest corrective action for:
  • Key business metrics
  • Product and portfolio performance
  • Employee – Call Centre teams productivity
  • Compliance, policies, guidelines & processes
  • Resolve all customer escalation and queries related to both the channels

Systems Understanding & Data Analysis:

  • Understanding of CRM & lending system - / UNICA
  • Understanding of campaign management in Dialer
  • Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
  • Tracking all important matrix of business on regular basis
  • Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
  • Need to have excellent excel and PowerPoint skills

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