.06.22.22- Specialist-Onboarding (BRSR)

1 week ago

Gurgaon Kty, India LogicLadder Full time ₹ 9,00,000 - ₹ 12,00,000 per year
LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.

Primary responsibilities include (but not limited to):
  • Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
  • Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
  • Configure and set up customer accounts, ensuring accurate data integration and platform customization.
  • Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
  • Provide real time solutions related to software, networking, servers issues
  • Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
  • Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
  • Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
  • Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.
  • Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.
  • Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting
Key Skill:
  • Excellent communication, interpersonal, and project management skills.
  • Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.
  • Strong analytical and problem-solving skills.
  • Familiarity with sustainability and environmental concepts is desirable.
  • Familiarity with sustainability, environmental concepts, and BRSR/ESG reporting frameworks is desirable.​


Requirements
  • 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
  • Experience with SaaS platforms and data analytics tools is a plus.
  • Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
  • Provide regular reporting to stakeholders on onboarding performance and customer health.
  • Collaborate with internal teams to implement changes and improvements based on customer feedback.
Good to have :
  • Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
  • Understanding of industry standards and regulations related to sustainability, such as,BRSR/ESG .
  • Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
  • Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data


Benefits
  • We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
  • Personal accidental insurance for you.
  • Great company culture.
  • Exposure to the fastest growing domain.
  • We offer gratuity.


  • ESG Specialist @ Altius

    7 days ago

    Gurgaon, Haryana, India Altius Telecom Infrastructure Trust Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesWe are seeking a technically proficient ESG Specialist with deep expertise in ESG strategy, regulatory compliance, reporting, and assurance processes. The ideal candidate will have practical experience with frameworks like GRI, TCFD, SASB, and BRSR; hands-on involvement in materiality and double materiality assessments; and have led or...

  • Environmental Health Safety Specialist

    4 weeks ago

    Gurgaon, India Whatjobs IN C2 Full time

    Job Profile: Post : Asst. Mgr./Deputy Manager (EHS) Base Location: Cochin – Corp. Office or Gurgaon Job Location: Multiple Unit locations in India. Experience as a safety head with a responsibility of handling a multi-location plants shall be an added advantage. Job Category – Preparation and Implementation of EHS standards and obtaining ISO...

  • Environmental Health Safety Specialist

    7 days ago

    Gurgaon Rural, Haryana, India V-Guard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Profile:Post :Asst. Mgr./Deputy Manager (EHS)Base Location:Cochin – Corp. Office or GurgaonJob Location:Multiple Unit locations in India. Experience as a safety head with aresponsibility of handling a multi-location plants shall be an added advantage.Job Category– Preparation and Implementation of EHS standards and obtaining ISOcertifications (ISO...