Oracle Revenue Management Production Support Service Engineer

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.

This role requires both financial accounting expertise and technical troubleshooting capabilities to ensure revenue recognition compliance and seamless system operations.

Key Responsibilities

Revenue Recognition & Compliance

Support ASC 606/IFRS 15 revenue recognition principles in production systems

Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations

Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments

Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting

Assist with Deferred Revenue and Unbilled Revenue Accruals processing

Receive, analyze, and prioritize related support tickets

Provide timely solutions to users

Document resolution steps and knowledge base articles

Support system upgrades and patches

Monitor system performances and recommend improvements Receivables & Invoicing Support

Troubleshoot Customer Invoicing, Credit Memos, and Adjustments

Support AutoInvoice for importing transactions from external systems

Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching

Maintain Collections, Aging Reports, and Dunning Processes

Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax

Intercompany Process Support

Maintain Intercompany Revenue Recognition and Transfer Pricing Rules

Support Intercompany Invoicing between business units using Oracle Cloud Intercompany

Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)

Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting

Accounting & Period Close Support

Reconcile AR Subledger with General Ledger (GL)

Support period-end revenue recognition and receivables close processes

Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements

Technical Support

Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications

Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries

Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany

Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany

Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments

Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions

Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs

Optimize large transaction processing for high-volume intercompany environments

Compliance, Audit & Reporting

Support tax audits on revenue transactions, intercompany transactions, and customer payments

Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained

Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports

Operational Support

Utilize Oracle Support (MOS - My Oracle Support)

Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues

Access Oracle Knowledge Base, Release Notes, and Patches regularly

Test and coordinate testing for quarterly Oracle Cloud updates

Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment

Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries

Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling

Required Qualifications

Strong understanding of ASC 606/IFRS 15 revenue recognition principles

5+ Experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules

Knowledge of AutoInvoice, Payment Processing, and Collections functionality

Proficiency in SQL and data analysis for troubleshooting financial issues

Experience with FBDI/ADFdi for data imports and updates

- Understanding of period close processes for revenue and receivables

Familiarity with SOX compliance requirements for revenue processes

Experience troubleshooting integrations between financial modules

Strong problem-solving skills for complex accounting issues

Ability to document technical solutions and support end-users effectively

This position requires a blend of revenue recognition expertise and technical troubleshooting skills to maintain critical financial systems and ensure compliance with accounting standards