Design Application Engineer

About the Company

Panshul Technologies LLP is an Authorized SOLIDWORKS Reseller for the Mumbai, Thane, and Navi Mumbai regions. Established in 2016, we are a leading provider of engineering IT solutions, specializing in 3D CAD design, simulation and analysis, product data management, and technical documentation. As a Value-Added Reseller (VAR) for SOLIDWORKS, we are committed to delivering value-driven, high-quality engineering solutions to our clients, backed by expert technical support.

Job Overview

This role involves delivering exceptional post-sales technical assistance, conducting product trainings, resolving complex software-related issues, and supporting the successful adoption and usage of SOLIDWORKS and its ecosystem by our clients. You will serve as a critical link between the customer, internal teams, and Dassault Systèmes to ensure client success and satisfaction.

Key Responsibilities

1. Post-Sales Technical Support & Troubleshooting

• Deliver prompt and effective technical assistance to customers using SOLIDWORKS and related solutions (e.g., Simulation, PDM, 3DEXPERIENCE).
• Diagnose and resolve technical issues related to installation, activation, licensing, modeling errors, performance, and software configuration.
• Provide remote support via calls, emails, screen sharing, or remote desktop tools.
• Maintain detailed documentation of customer cases, solutions, and feedback in internal systems and Dassault Systèmes' SR portal.
• Engage with Dassault Systèmes support to escalate complex issues and follow through to resolution.

2. On-Site Customer Support & Implementation

• Visit client locations for installation, system setup, hardware/software validation, and post-installation troubleshooting.
• Support the deployment and configuration of SOLIDWORKS products and add-ons.
• Ensure smooth transition from sales to implementation and provide hands-on support for successful onboarding.

3. Training & Enablement

• Deliver standard and customized training sessions (in-person and virtual) on SOLIDWORKS CAD, simulation tools (FEA), PDM, and other modules as needed.
• Train customer teams on best practices, workflows, and features to maximize efficiency.
• Develop and update training materials, guides, and quick-start content.
• Promote the adoption of new features and updates during product lifecycle transitions.

4. Customer Success & Relationship Management

• Build and maintain strong technical relationships with customers through proactive engagement and trust-building.
• Monitor product usage to ensure client success and ROI realization.
• Identify opportunities for improvement in client workflows and recommend process optimizations.
• Gather and relay client feedback, bug reports, and enhancement suggestions to internal teams and Dassault Systèmes.

5. Internal Collaboration & Process Improvement

• Collaborate with sales, marketing, and product teams to support presales demonstrations, customer proposals, and solution alignment.
• Share insights gained from the field to improve internal knowledge bases, training frameworks, and product positioning.
• Contribute to team growth through internal learning sessions and documentation efforts.

Key Skills & Competencies

• Mandatory: Proficiency in SOLIDWORKS (part, assembly, drawing, surfacing, sheet metal, etc.)
• Strong understanding of mechanical design principles and material properties.
• Good analytical and troubleshooting skills in CAD environments.
• Working knowledge of system hardware and Windows operating systems.
• Excellent communication, interpersonal, and presentation skills.
• Self-motivated with the ability to manage time effectively and work independently.
• Willingness to travel within the Mumbai, Thane, and Navi Mumbai regions.

Preferred Skills

• SOLIDWORKS certifications such as CSWA, CSWP, or higher.
• Exposure to SOLIDWORKS Simulation, PDM, or 3DEXPERIENCE platform.
• Experience in technical support, customer success, or CAD training.
• Knowledge of ticketing systems, support portals (especially Dassault's SR system), and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹400, ₹800,000.00 per year

Benefits:

• Health insurance

Education:

• Bachelor's (Required)

Experience:

• SolidWorks: 2 years (Required)

Work Location: In person