Your Next Career Move Starts Here with Int Bpo

2 days ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role & Responsibilities:

  • Handle customer queries through voice calls, live chat, or both (blended process).
  • Provide accurate information about company products/services.
  • Resolve complaints efficiently while maintaining a positive attitude.
  • Log all interactions in the CRM system with accuracy.
  • Work closely with the team to improve customer satisfaction.
  • Follow scripts and adhere to company policies & compliance standards.
  • Meet key performance metrics (TAT, FCR, CSAT, etc.).

Candidate Profile:

  • Education: Graduate / Undergraduate
  • Experience:
  • Freshers welcome with excellent communication
  • Minimum 6 months to 1 year experience in International BPO preferred
  • Communication:
  • Excellent English (verbal & written)
  • Other international languages are a plus
  • Skills:
  • Strong problem-solving and interpersonal skills
  • Computer-savvy; familiar with CRM systems
  • Availability: Flexible to work in rotational shifts, including evenings and weekends

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