Field Executive Service

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Service executive – Roles and responsibilities

• Be fully conversant and complain with Otis EH&S policies
• Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes
• Ensure adherence to ethics guidelines
• Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures
• As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline.
• This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning.
• Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork
• Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required.
• from New Equipment to Service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis.
• Trouble shooting   of electrical / mechanical fault in elevators.
•  Otis Safety Audit (OSA).
• Need to report on-site field turn backs at product level.
• Ensure 100% on-time delivery to customer as agreed.
• Ensure all internal customer complaints are addressed and acknowledged.
• OFAR audit to be conducted.
• Product training to be provided to the field technical staff.
• Attending repeated & Worst unit's complaints.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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