Prompt-Driven Conversational Engineer
3 days ago
About the Role
We're looking for a
Conversational Designer
with hands-on experience in
voice bots and prompt engineering
. This is a unique role where design meets AI — you'll craft natural, engaging voice conversations while leveraging
LLMs (like GPT-4, Claude, Gemini)
and
voice AI platforms
(Retell, Vapi, ElevenLabs, Deepgram) to bring them to life.
You'll work at the intersection of
conversation design, AI-driven prompts, and real-time voice automation
, shaping the next generation of Voice AI experiences for our SaaS products.
What You'll Do
- Design voice-first conversations
that feel natural, human-like, and intuitive. - Write, refine, and optimize prompts
for LLM-powered voice agents handling real-time conversations. - Map conversation flows, fallback strategies, and user journeys for
voice bots and IVRs
. - Collaborate with engineers to integrate LLM prompts into
voice AI platforms and APIs
. - Analyze call transcripts, recordings, and metrics to improve conversation performance.
- Balance
UX empathy
(tone, clarity, accessibility) with
AI constraints
(latency, interruptions, accuracy). - Experiment with A/B testing, multilingual design, and new features to push the boundaries of voice AI.
- Document conversation specs, prompt libraries, and design decisions for consistency.
What We're Looking For
- Proven experience as a
Conversational Designer
(voice bots, IVR, chatbots, or virtual assistants). - Hands-on experience with
LLMs and prompt engineering
. - Familiarity with
voice AI platforms
(Retell, Vapi, ElevenLabs, Deepgram) and
API integrations
. - Strong writing skills — empathetic, clear, and adaptive to different voice personas.
- Ability to diagnose conversation failures and improve them with
data-driven insights
. - Collaboration skills — comfortable working with engineers, product managers, and clients.
- Bonus: experience in
multilingual voice design
,
A/B testing
, or
conversation analytics
.
Why Join Us?
At KnackLabs, you'll:
- Be among the first in India to
pioneer voice AI design powered by LLMs
. - Work on a
fast-growing SaaS product
with real-world industry applications. - Be part of a culture of
experimentation, iteration, and impact
. - Grow at the crossroads of
design + AI engineering
, a rare and future-facing career path.
Interview Process
We run a
short, collaborative design exercise
instead of long take-home tasks. You'll get the chance to
show your creativity and problem-solving
with our team in real time.
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