Incidentology Manager

7 days ago

Nashik Nashik Plant I IN Mahindra And Mahindra Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Manager - Incidentology

Responsibilities & Key Deliverables

1.Coordination with Dealership & Regional office for faster concern resolution & closure.
2.Interact with quality teams by analysis the field concerns and coordinate / communicate corrective actions / improvements to field.
3.Participate in change management process for ensuring customer voice / concerns are addressed.
Support for Technolegal cases / Escalated concerns / Spares availability etc.

Concern resolution process with Quality Teams
Interaction with PVT / PET/ PDT
Interaction with Platform teams / COE /Manufacturing plant
Emerging concern release
Walk Home concerns release
JI organization & participation
Recall process
a. SOP finalization
b. Parts coordination
Platform syndicate participation
New model complaint code creation support to warranty team
Monthly reports of trends
CFT participation to new launches / upgrades

Change Management Process
Participation in EN as a CFT member and have Customer focus by ensuring parts availability for pre-modified vehicles and better serviceability through child part availability and ensure inter-changeability. Release change details to field through TSB

Preferred IndustriesAutomobile Education Qualification

BE(Mechanical/Automobile) / B.Tech

General Experience

5-7 years

Experience LevelMid Level

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