Managed Service Analyst

5 days ago

Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications.

Requirement:

• 2 – 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud

• Has a good understanding of the cloud computing concepts

• Knowledge on the Salesforce product landscape, Sales Cloud and

• Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage

• Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench

• Expert level of Salesforce configuration, workflow, approval process and other  automation features

• Good knowledge and understanding of Web Service APIs for integration purposes

• Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
   strong understanding on ITIL process.

• Functional knowledge of unit testing and best practices of SDLC.

• Good communication skills to deal with customers, peers & stakeholders.

• Support including, but not limited to, SFDC configuration and preparation of standard operating
   procedure (SOP) documentation for day to day process & a strong Incident handling skills.

• Ability to complete all assigned requests within projected time lines & SLA's.

• Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards

• Knowledge on Salesforce - Lightning Component is must.
Good to have knowledge in DevOps tools like GitLab / Copado
Good knowledge in Deployment & Sandbox refresh

• Open to work on rotational shifts (specific to EMEA & US region)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

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