Walk-in Drive For Freshers

2 weeks ago

Hyderabad, Telangana, India Cognizant Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilize MS Excel to manage and analyze customer data ensuring accuracy and reliability.
  • Coordinate travel arrangements and manage reservations to ensure seamless customer experiences.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Maintain up-to-date knowledge of travel management systems and processes.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Implement feedback mechanisms to continuously enhance service quality.
  • Assist in developing strategies to optimize travel management and reservation processes.
  • Monitor customer interactions and provide insights for service improvement.
  • Ensure compliance with company policies and industry regulations in all customer interactions.
  • Support the team in achieving service targets and performance metrics.
  • Contribute to a positive team environment by sharing knowledge and best practices.
  • Adapt to changing customer needs and industry trends to maintain service excellence

Preferred candidate profile

  • Demonstrate proficiency in MS Excel for data management and analysis.
  • Exhibit strong skills in travel management and customer service.
  • Possess excellent communication and problem-solving abilities.
  • Show familiarity with reservation systems and processes.
  • Display a customer-centric approach with attention to detail.
  • Have the ability to work effectively in a hybrid work model.
  • Bring a proactive attitude towards learning and development. Role & responsibilities

NOTE : BE /BTECH/ MCA Graduates not accepted for this interview.

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