Application and Data Manager

Job Title: Application & Data Manager Workplace Systems

Location: Bangalore, India

Reports to: Global Head of Workplace & Travel Services

Department: Global Workplace & Travel Services (WTS)

Role Overview:

We are seeking a highly skilled and digitally savvy Application & Data Manager to lead the implementation, management, optimization, and continuous improvement of workplace applications and systems, with a strong focus on Workplace Management Systems (for example Axxerion, ServiceNow, Planon, The Office App etc) integrated platforms. This role is pivotal in ensuring seamless system performance, data integrity, and user experience across global sites.

You will be responsible for the technical and functional ownership, structure for digital systems and application, implementation planning, project delivery, integration with other internal Flora Food Group corporate systems and stakeholder engagement for workplace technology solutions. The ideal candidate is a proactive problem-solver with a sharp eye for data, excellent communication skills, and a passion for digital workplace innovation.

Key Responsibilities:

• Own and manage workplace applications (for example Axxerion, ServiceNow, Planon, The Office App etc), ensuring optimal configuration, uptime, and user support.
• Lead end-to-end implementation and upgrade projects, including planning, testing, rollout, and training.
• Develop and maintain dashboards, reports, and analytics to support data-driven decision-making.
• Act as the primary point of contact for global stakeholders, ensuring alignment with business needs and user requirements, with a strong focus on an intuitive and user friendly interface.
• Troubleshoot system issues, perform root cause analysis, and implement long-term solutions.
• Collaborate with IT, HR, Master Data, Procurement, Facilities, Safety, and external vendors to ensure seamless system integration and data flow.
• Ensure data accuracy, consistency, and compliance across all workplace systems.
• Drive continuous improvement initiatives and digital innovation in workplace technology.
• Develop structure for road map and maintain documentation, SOPs, and training materials for system users, administrators and functional user documentations.

Qualifications & Experience:

Must-Have:

• Bachelors degree in Computer Science, Information Systems, Engineering, or related field.
• Minimum 5+ years of experience managing people related platforms or workplace or facility management systems (for example Axxerion, ServiceNow, Planon, The Office App etc)
• Proven track record in project management, system implementation, and stakeholder engagement.
• Strong technical troubleshooting and root cause analysis skills.
• Excellent planning, organizational, and time management abilities.
• Advanced proficiency in data analysis, reporting tools (e.g., Power BI, Excel), and system integrations.
• Exceptional communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working in a global, cross-functional environment.

Nice-to-Have:

• Experience with APIs or scripting for automation and data extraction.
• Familiarity with workplace, safety, facility operations, or corporate real estate systems.
• Knowledge of cybersecurity and data privacy best practices.

Key Competencies:

• Digital Fluency: Comfortable navigating and optimizing digital tools and platforms.
• Analytical Thinking: Strong attention to detail and ability to interpret complex data sets.
• Stakeholder Management: Skilled in building relationships and managing expectations across cultures and time zones.
• Initiative & Ownership: Proactive who takes accountability and drives results.
• Adaptability: Thrives in a fast-paced, evolving environment.