Senior Manager, Customer Success

19 hours ago

Pune, Maharashtra, India Multiplier Full time

We are looking for a skilled Senior Manager to lead our Customer Success team, responsible for driving business growth and customer satisfaction. The ideal candidate will have a strong background in customer success and a proven track record of delivering exceptional results.

Roles and Responsibility

  • Develop and execute comprehensive customer success strategies to drive business growth and customer satisfaction.

  • Lead and manage a team of customer success professionals, providing guidance and support to ensure they meet their goals.

  • Build and maintain strong relationships with key customers, identifying and addressing their needs and concerns.

  • Collaborate with cross-functional teams to align customer feedback and insights with product development and marketing strategies.

  • Analyze customer data and metrics to identify trends and opportunities for improvement.

  • Develop and manage budgets for customer success initiatives, ensuring effective allocation of resources.

Job Requirements

  • Proven experience in customer success or a related field, with a minimum of 5 years of experience.

  • Strong leadership and management skills, with the ability to motivate and inspire a team.

  • Excellent communication and interpersonal skills, enabling strong relationship building with customers and stakeholders.

  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

  • Experience with CRM software and other customer success tools is highly desirable.

  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

Disclaimer - This job description has been sourced from a public domain and may have been modified by to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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