Member Of Technical Staff 4

Hungry, Humble, Honest, with Heart.
The Opportunity
As a Member Technical Staff 4 at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS score by providing excellent engineering assistance alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem solving, and the ability to learn about the core product both breadth-wise and in-depth. We encourage you to apply and be a part of our talented team

About The Team
The Dev-Extension team ("DevEx" for short) at Nutanix is a 60+ person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes, and they have been often recognized in multiple R&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.

Your Role

• Work as a part of the extended software development team on Software Features/Bugs
• Address Customer Escalations to Engineering
• Diagnose and debug deep and insidious issues; provide quick manual or scripted workarounds and fixes for those issues
• Develop automation tools to find bottlenecks and do root cause analysis and corrective action
• Engage with Customers and Support team members when needed to solve production issues
• Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements
• Work on distributed systems, platform and infrastructure, data protection, management framework and virtualization
• Work closely with Development, Test, Documentation and Product Management teams to deliver high-quality products in a fast-paced environment
• Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field-serviceable, and maintainable software components

What You Will Bring

• Bachelor's degree in Computer Science (Master's preferred) or related field required with 8-10 yrs of industry experience.
• Love of programming and rock-solid ability in one or more languages: Python (preferred), Golang or C/ C++, ideally for enterprise-quality software.
• Strong understanding of networking concepts and protocols such as: TCP/IP, BGP, VPN, SDN, Overlay Networking, Openstack Neutron, Firewalls, Micro-segmentation etc.
• Experience with network troubleshooting, telemetry and traffic generator tools
• Familiarity with tools such as wireshark, tcpdump, git, ixia, ostinato etc.
• Extensive knowledge of UNIX/Linux or expertise in Windows.
• Development experience in building systems management software, preferably in a distributed systems context.
• Experience working with virtualization technologies like KVM, VMware, Hyper-V, Xen. KVM or VMware preferred.
• Familiarity with x86 architecture, OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high- performance, fault-tolerant distributed systems software.
• Strong written, verbal, and collaboration skills.
• Team player that works well in fast-paced situations and startup environments

Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.