GSA - F&B Service

5 days ago

Lucknow, Uttar Pradesh, India Mercure Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of Mercure Ekana Sportz City Lucknow should be brought to the attention of the Management.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Ekana Sportz City Lucknow to ensure maximum cooperation, productivity, morale and guest service.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

1-2 year of experience in branded hotels.

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